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Visio Crashes While Opening an SI Drawing

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Overview

When opening an SI drawing, Visio 2016 crashes. This crash occurs while Visio is loading the New Title Block shape on the background page. There was a change in Microsoft Visio 2016 build 16.0.8625.2121 that affected the code in D-Tools shapes.

Resolution

For Users on SI 2017 R2 Client (Build 6.10.XXXX)

This issue has been resolved in the latest build of SI 2017 R2 Client. Open SI Client and go to Start > Help > About to confirm your build version. If you are running build 6.10.XXXX, please download the latest build here.

 

For Users on SI 2017 R1 Client and Previous Versions (Build 6.9.XXXX and Earlier)

Open SI Client and go to Start > Help > About to confirm your build version. Users who are running build 6.9.XXXX and previous, please follow these steps to correct the issue:

 

  1. Set the Project Setting “Use company logo in Visio title shapes” to “Never”.

 

project_settings_Drawings.png

 

  1. On the new Visio drawing dialog make sure “Populate company logo on block” is unchecked.
     

populate_logo_NO.png

 

If you are still experiencing the issue after updating or following these steps, please contact the Support Desk for assistance.

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