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Visio/AutoCAD not Linked to SI

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You open a Visio or AutoCAD file in SI 2017 and none of the "SI 2017" stuff loads, e.g. no Project Editor or D-Tools SI 2017 Shapes window open.



This is likely due to Visio or AutoCAD having been installed after the SI 2017 Client was installed, so our Add-Ins for these could not be loaded.


To fix, open SI 2017 and then got to Start->Setup->Control Panel:


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Under the Drawing Add-Ins Manager section, run the appropriate function for your Visio, either 32-bit or 64-bit. In most cases, Visio will be installed as 32-bit.


add ins manager buttons.png


When you run this file it will open the following interface:


addins manager form.png


You will get a confirmation message:



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If you cannot resolve this issue, please open a Support Ticket.

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