Home > SI 2017 Documentation > User Guide > Customer Portal > Sharing Documents

Sharing Documents

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In order to use the Customer Portal, you must first create your custom URL. This is done in the Control Panel under your Company Information settings.


You must also be assigned to a User Group that has the permission granted to share documents to the Customer Portal.





Documents can be shared from the Project Explorer, Project Editor, or the Project Compare Editor.


From the Project Explorer you can access the Customer Portal Settings as well as delete any shared documents.


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From the Project Editor you can share documents and view previously shared documents.


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From this interface you can take advantage of the "Include Options" to choose exactly what you want to display on your reports:


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From the Project Compare Editor you can share documents to the Customer Portal or view previously shared documents on the Customer Portal. This is how you can share Change Order reports.


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These steps are written for sharing from the Project Explorer (because there is the one extra step of first selecting the Project).


  1. From the Project Explorer, select the Project for which you want to share documents and click the Customer Portal tab followed by the [Share Documents] button:


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This will open the following form:


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  1. Click either the [Add Reports] button or the [Add Files] button.


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The [Add Reports] button will open the following form where you can select a report or a Report Group to share:


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The [Add Files] button will open the project's folder but you can browse and select any other files you wish to publish. These should be in PDF format so they can be viewed in a browser.


When a file is added it will display on the form and the status will be "Pending" (denoted by the yellow circle, legend at bottom of form):


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  1. Choose whether or not you want the document to require client approval, default is checked. This also defaults the "Valid Until" date 30 days out but you can change this if needed.


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  1. You can add a description if desired:




  1. If adding multiple documents, you can use the [Move Up/Down] buttons to put them in the order you wish them to display in the Customer Portal:


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Also when adding multiple documents, you have a Mass Update option:


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Here you can mass update whether or not the documents require approval and the "valid until" date. If you have previously shared these documents you will also have the option of marking them as inactive (see below for information on the inactive status).


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  1. Click the "Recipients and Users" tab.


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You can choose which recipients are permitted to accept/reject documents via the checkbox next to their information:


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The default recipient will be the primary Contact for the Project and the default user to notify will be you (who you are logged in as in SI). You can add additional recipients and/or users to notify, as well as delete any you don't want to be notified:


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  1. When you are ready to share to the Customer Portal, click the [Share] button:


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  1. You will be prompted to add a message to the email that your client will receive:


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You will get a confirmation when the document(s) is/are shared:


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Login Email Notifications


If this is the first time a document has been shared to a recipient and the first time you have been a "user to notify", both your client and you will receive emails with your login credentials for the Customer Portal with a temporary password.


The email to the recipients will display your Company Logo and look similar to the image below:


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The email that the "users to notify" will receive will look similar to the image below:


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Once you have shared a document, you will have the option to delete the document(s) if needed:


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Note: Deleting a document will completely remove it from the Customer Portal and you will lose all History and Comments for the document(s).


When in the Share Documents form, you also have the option of deleting documents.


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If you choose to delete a document that has been previously shared/published to the Customer Portal you will get the following message/option:


deleting prompt.png

Mark as Inactive


An alternative to deleting a document is to mark it as inactive. This will keep the History and Comments for the documents in the Customer Portal interface.


You can manually do this by clicking the [Share Documents] button again and checking the option:


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Note: If your documents are set to require client approval they will automatically be marked as inactive once the date set expires.


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Mass Update


You can manage some/all of your documents for a project via the Mass Update button. 


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Your options here are to choose whether or not to require customer approval (and set a valid until date) or whether you wish to mark previously shared documents as inactive: 


mass update options.png

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