You get the following error when attempting to connect to your SI Client to your SI Server Server:
Verify that you can ping your SI Server Server machine.
Example: The SI Server is installed on a machine named SENOSLAPTOP. You would type in the following: ping senoslaptop
If able to ping, move on to "Verify Service is Running" section.
If unable to ping using the machine name, type the following in the Command Prompt window and click [Enter]: ping [ServerIPAddress]
Example: The SI Server is installed on a machine with the IP Address: 10.24.7.420. You would type in the following: ping 10.24.7.420
If able to ping your SI Server with IP Address but not with the machine name, you might have a DNS issue on your network that prevents you from logging in with the machine name.
Try logging in with the IP Address vs. the machine name on the Connect to SI form:
If that still returns the same error, you might need to modify the Hosts file on your machine. See "Modifying your Hosts file" section.
If pinging by IP Address fails AND pinging by machine name fails (see Outcome One), your SI Client machine is not able to communicate with our SI Server machine, contact your network administrator.
If you cannot resolve this issue, please open a Support Ticket.
If you have access to the machine that is running your SI Server, verify that the SQL Server (*DTOOLSSIX) service is running.
If you cannot resolve this issue, please open a Support Ticket.
*DTOOLSSIX - This is the name of the default instance of SQL that was created if you used our Express Configuration for your SIX Server. If you use the Custom Configuration option to use your own instance of SQL, then substitute the name of your SQL instance for "DTOOLSSIX".
On your SI Client machine, open the following file in Notepad: C:\Windows\System32\drivers\etc\hosts
Modify your Hosts file.
Example: If your SI Server is installed on a machine with machine name "MYMACHINE" and IP Address "10.1.24.562", then the Hosts file should look something like this:
If you cannot resolve this issue, please open a Support Ticket.