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Update Items from Purchase Orders Error

Symptoms

 

When a Project is opened, and error similar to the one below is thrown:

 

error.jpg

Cause

 

This error occurs for users who are only using QuickBooks Purchase Orders and not SI Purchase Orders. The reason this prompt appears is these order numbers are all on QuickBooks Purchase Orders and not SI Purchase Orders. SI is searching for these orders on SI purchase orders and not finding them.

Resolution

 

  1. Make sure your SI Server is up to date with the latest build (12.14.2781.0 or later). You can check this by opening the SI Server Manager on your SI Server machine.
  2. Check-in all Projects to SI Server.
  3. Open the SI Server Manager on your SI Server machine and click the Other tab, then the following link:

 

si server manager.jpg

 

  1. Click [Yes] on the following message:

 

message.jpg

Contact Support

 

If you cannot resolve this issue, please open a Support Ticket.

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