Home > SI Documentation (v13) > User Guide > Mobile Install > Managing Service Orders (MI)

Managing Service Orders (MI)

Details

 

When you log in to Mobile Install, the first page that displays is your Dashboard that displays your Tasks and Service Orders that have been published from SI.

 

They are categorized by Not Started, In Progress, Completed, and Overdue.

 

dashboard.png

 

Click on any of the buttons to see those categorized Service Orders, or click the Service Orders button on the left side of the page:

 

dashboard buttons.png

 

This will open the Service Orders page and display the Service Orders based on your selection:

 

svo list.png

 

The left side of the page has a Timeline section where you can choose to view Service Orders within a date range.

 

service order button.png

 

On the right side of the interface next to each Service Order you will see the following icons:

 

icons mi.png

 

Here you can view Site Notes/Images, Installers, Add to Calendar, or Edit a Service Order.

 

site notes and images.png

 

Click the following icon to view the Site Notes and Site Images for a Service Order:

 

site notes and images slide.png

 

You can also click on a Service Order to edit it.

 

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This will open the following page where you can can edit the Service Order

Track Work

 

In the upper right corner of the Service Order interface there is a Track Work section that has a timer that will start when you click the [Start Work] button. Using this is optional as you can manually enter your hours if you prefer.

 

start work.png

 

When you click the [Start Work] button, if the Service Order is not already marked as "In Progress", you will be asked if you want to change the Status of the Service Order:

 

change status.png

 

When you click the Stop button for the timer you will get a prompt on what you would like to do with the time:

 

stop timer.png

 

If you have chosen to use Time Sheets vs. a single actual hours field for a Service Order, you will see a slightly different prompt here just asking whether or not the time is billable. See further down on this page for information on Time Sheets and the Actual Hours field.

 

stop time with time sheets.png

General Tab

 

The General tab has general information about the Service Order, some of which is editable via the pencil icon:

 

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Items Tab

 

The Items tab lists all of the individual Items that have been added to the Service Order:

 

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Note: Often times this will be blank as you may not know what Items to add to a Service Order ahead of time.

Repair Items Tab

 

The Repair Items tab will display any Repair Items that were added to the Service Order:

 

repair items.png

 

Site Items Tab

 

The Site Items tab allows you to add Products or Labor to the Service Order directly in the Mobile Install interface.

 

site items.png

Add Product

 

Click the [Add Product] button:

 

add product button.png

 

You can fill in as much information as desired if manually adding a Site Item. Once the Service Order is synchronized back to SI,  an item from your Catalog will need to replace this Site Item to be properly added to the Service Order. The Service Order must be Approved for Site Items to sync to SI. Click here for details:

 

site items.jpg

 

If you have used the Publish Site Items feature from SI, rather than manually entering a product you can click the "Add from Catalog" button:

 

add from catalog.jpg

 

This opens a window where can you choose an item to add as a Site Item:

 

add from catalog window.jpg

Add Labor

 

Click the [Add Product] button:

 

add labor button.png

 

Fill in as much information as desired. Once the Service Order is synchronized back to SI,  an item from your Catalog will need to replace this Site Item to be properly added to the Service Order. The Service Order must be Approved for Site Items to sync to SI. Click here for details:

 

site labor items.jpg

 

Similarly to Products, if you have used the Publish Site Items feature from SI then you can click the "Add from Catalog" button vs. manually entering a Labor Item:

 

add from catalog labor.jpg

Site Notes Tab

 

The Site Notes tab allows you to add any notes from the field. Type in the box then click the [Add] button:

 

site notes.png

Site Images Tab

 

The Images tab allows you to add any images to the Service Order by dragging and dropping or by using the [Add] button:

 

site images.png

 

Images added here can be transferred down to the Project's folder, but only if the Service Order is associated with a Project.

Approve Tab

 

The Approve tab displays all of the Items that have been assigned to the Service Order, including Site Items. You can expand or collapse the items via the arrows on the right side of each section:

 

approve.png

 

You can have the client sign off on the Service Order with a touch screen device or via a mouse:

 

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Note: You must approve Site Items or they will not synchronize back to the Service Order in SI.

Installers Tab

 

The Installers tab displays the Resources for the Service Order as well as the Estimated Hours assigned. If Labor Items or Site Labor have been added to the Service Order, the Actual Hours will display their hours:

 

installers.png

 

If you wish to change the Actual Hours manually, click the pencil icon next to each Installer:

 

edit hours.png

 

Note: If you have enabled Time Sheets under your settings you will not have the ability to edit hours on the Installers tab. You will instead edit them on the Time Sheets tab.

Time Sheets Tab

 

If you have enabled Time Sheets under your settings, you will have the ability to add time sheets to your Task.

 

time sheets.png

 

To add a Time Sheet, click the [Add] button:

 

add time sheet.png

 

This will allow you to enter your information for work done:

 

add time entry.png

 

You can export your Time Sheets to a .csv file via the button [Export to CSV] button:

 

export to csv button.png

 

The file will automatically download to your machine.

 

You can also export all Time Sheets for a date range, regardless of what Task/Service Order they are assigned to, by clicking the icon next to your user name from any tab within the Mobile Install interface:

 

export time sheets setting.png

 

export time sheets.png

Documents Tab

 

The Documents tab displays any reports and/or files that were exported from SI:

 

documents.png

 

If you would like to add a document/file within the Mobile Install interface you can click the [Add] button to browse to a file:

 

add documents button.png

 

Documents added here can be transferred down to the Project's folder, but only if the Service Order is associated with a Project.

 

Note: The file size limit is 10MB per file. There is no size limit on the overall Mobile Install account.

Analysis Tab

 

The Analysis tab displays a summary of labor for the Service Order including the Labor Hours from the Items in the Service Order, the Estimated Resource Hours, and the Actual Resource Hours from the Installer tab.

 

analysis.png

Update to SI

 

All edits that you've made here in the Mobile Install interface for the Service Order can be synchronized to the Service Order within the Service Order Explorer interface in SI:

 

manage service.png

 

Click the [Update From] button in the Mobile Install section of the ribbon:

 

update from.png

 

You can now edit the Service Order within SI. Click here for details.

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