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SaveSI5Project Error

 

Error in Object: SaveSI5Project

There is a known issue in SP2 that results in two different error messages, both of which reference the file you are trying to open or save being used by another process.

Issue: When you attempt to save a project, you get the following error:

 

Error in Object: SaveSI5Project

Error Description: The process cannot access the file 'C:\Documents and Settings\username\My Documents\D-Tools SI 5 Projects\Client Name\Project Name.dtl' because it is being used by another process.

Error Number:-2147024864

Issue 2: When you attempt to open a project file, you get the following crash errror:

The process cannot access the file 'C:\Documents and Settings\username\My Documents\D-Tools SI 5 Projects\Client Name\Project Name.dtl' because it is being used by another process.Error: IOException (DTools.SystemIntegrator.Navigator.NavigatorShell.promoteRevision) (DTools.SystemIntegrator.Navigator.NavigatorShell.OnPromoteProjectRevision) (DTools.SystemIntegrator.Navigator.CommandManagement.Command.Execute).....

Cause: We added code that analyzes the project file looking for any illegal characters that might have been added to one of our fields (usually copied/pasted from websites into our description fields) after it has been saved that locks the file while it is processing.

 

Fix/Work Around: a permanent fix now available as a hotfix.  Please use this link http://www.d-tools.com/support/submit-an-issue.html to request the hotfix from our support department.  If needed, before applying the hotfix, the work around for this issue is to wait around 3 minutes in-between saves and that should give the process time to complete.  On very large projects, more than 3 minutes may be required.

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Last modified
17:03, 26 Nov 2013

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