Home > SI5 Documentation > User Guide > Support Solutions > Crashes > Server was unable to process the request

Server was unable to process the request

Table of contents
No headers

Symptoms: When attempting to connect to the server after working in offline mode you receive the following error:
 
Description: The server was unable to process the request due to an internal error.  For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.
Email:
User Message:
Details: Error: FaultException (DTools.SystemIntegrator.Login.Client.LoginService.ILoginService.ValidateLogin) (DTools.SystemIntegrator.Login.Client.LoginManager.WorkOnline) (DTools.FileManager.ProjectService.set_OnLine) (DTools.SystemIntegrator.Navigator.NavigatorShell.set_Online) (DTools.SystemIntegrator.Navigator.NavigatorShell.OnChangeOnlineStatus) (DTools.SystemIntegrator.Navigator.CommandManagement.Command.Execute) (DTools.SystemIntegrator.Navigator.CommandManagement.ToolStripMenuItemCommandExecutor.menuItem_Click) V5.5.0.0
 
Source: mscorlib
 
Stacktrace:
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at DTools.SystemIntegrator.Login.Client.LoginService.ILoginService.ValidateLogin(Int32 id, String sessionid)
at DTools.SystemIntegrator.Login.Client.LoginManager.WorkOnline(User u)
at DTools.FileManager.ProjectService.set_OnLine(Boolean value)
at DTools.SystemIntegrator.Navigator.NavigatorShell.set_Online(Boolean value)
at DTools.SystemIntegrator.Navigator.NavigatorShell.OnChangeOnlineStatus(Command cmd)
at DTools.SystemIntegrator.Navigator.CommandManagement.Command.Execute()
at DTools.SystemIntegrator.Navigator.CommandManagement.ToolStripMenuItemCommandExecutor.menuItem_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 
 
Action=http://schemas.microsoft.com/net/200...spatcher/fault
Code=System.ServiceModel.FaultCode
Message=The server was unable to process the request due to an internal error.  For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.
Reason=The server was unable to process the request due to an internal error.  For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.
Data=System.Collections.ListDictionaryInternal
 
Cause:  While disconnected from the server or network a change was made to the shared products folder causing it to lose its shared properties.
 
Solution:  You will need to re-share your Products folder correctly (DToolsV5ProductShare) and be sure that “Everyone” has full access or Co-Owner for that folder.

 

You must to post a comment.
Last modified
16:51, 26 Nov 2013

Tags

This page has no custom tags.

Classifications

This page has no classifications.