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Crash Error Importing SI5 Reports

Symptoms

 

When you attempt to import a .zip archive file containing multiple SI5 Custom Reports, you get the following crash error:

 

Description: The process cannot access the file 'ReportData.XML' because it is being used by another process.

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User Message:

Details: Error: IOException (DTools.SystemIntegrator.Reporting.Client.ReportFactory.ImportReports) (DTools.SystemIntegrator.Reporting.Client.ReportCenter.ImportReports) (DTools.SystemIntegrator.Reporting.Client.UI.ReportViewModel.OnImportReportsFromFile) (DTools.CommandManagement.Command.Execute) (DTools.CommandManagement.UltraButtonToolCommandExecutor.OnToolClick) (Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick) (Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick) (Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent) (Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick) (Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick) (Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick) (Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing) (Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp) (Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper) (Infragistics.Win.ControlUIElementBase.ProcessMouseUp) (Infragistics.Win.Utilities.ProcessEvent) (Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp) V6.0.456.0

Source: mscorlib

StackTrace:

at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive)

at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive)

at DTools.SystemIntegrator.Reporting.Client.ReportFactory.ImportReports(String fullPathToArchiveFile)

at DTools.SystemIntegrator.Reporting.Client.ReportCenter.ImportReports(String fullPathToArchiveFile)

at DTools.SystemIntegrator.Reporting.Client.UI.ReportViewModel.OnImportReportsFromFile(Command cmd)

at DTools.CommandManagement.Command.Execute()

at DTools.CommandManagement.UltraButtonToolCommandExecutor.OnToolClick(Object sender, ToolClickEventArgs e)

at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)

at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)

at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)

at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()

at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()

at Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()

at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)

at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)

at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)

at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)

at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)

at Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Message=The process cannot access the file 'ReportData.XML' because it is being used by another process.

Data=System.Collections.ListDictionaryInternal

System Summary: OS Name: Microsoft Windows 7 Professional, OS Version: Microsoft Windows NT 6.1.7601 Service Pack 1, 64-bit OS: Yes, .NET Framework Version: 4.0.30319.239, 64-bit Process: No, Metric: No, Region: United States, Culture: English (United States), Time Zone: Eastern Standard Time, Monitors: 1, Screen Resolution: 1366 x 768, Total Physical Memory: 7.9 GB

Resolution

 

A fix for this is being worked on. In the meantime, export each custom Report out of SI5 individually and import into SIX.

Contact Support

 

If you cannot resolve this issue, please open a Support Ticket.

Last modified
10:42, 1 May 2014

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