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Crash Error - Referencing the Temp Folder

Symptoms

 

When running a report, you get the following crash error:

 

Message-
Access to the temp directory is denied. Identity 'Owner-PC\Owner' under which XmlSerializer is running does not have sufficient permission to access the temp directory. CodeDom will use the user account the process is using to do the compilation, so if the user doesn't have access to system temp directory, you will not be able to compile. Use Path.GetTempPath() API to find out the temp directory location.

 

Note: The "Owner-PC\Owner" path will be specific to your machine name and your Windows User.

Cause

 

This is a permission issue relating to the Temp directory for your profile, i.e., something is blocking access to Temp folder on your machine. This could be due to an antivirus software running on your machine.

Resolution

 

First you need to determine exactly where your Temp folder is located.

 

Download the attached .zip file and extract the file. It is named "DisplayTempFolder.exe".

Run the file and then click the [Display Temp Folder] button:

 

File:SIX_Guide/008_Reports/Troubleshooting-Reports/Crash_Error_-_Referencing_the_Temp_Folder/display_temp_folder.jpg

 

A window will open showing you the path to your Temp folder.

 

File:SIX_Guide/008_Reports/Troubleshooting-Reports/Crash_Error_-_Referencing_the_Temp_Folder/temp_folder_path.jpg

 

Navigate to that folder on your machine and right-click and select Properties. When the Temp Properties window opens, click the Security tab. Verify that your user has "Full Control" of this folder:

 

File:SIX_Guide/008_Reports/Troubleshooting-Reports/Crash_Error_-_Referencing_the_Temp_Folder/temp_properties_window.jpg

 

Close and re-open SIX and attempt to run a report.

Comments

 

You may want to take the extra step and add the SIX install folder to your list of exclusions in your antivirus software. You will want to add the following folder:

 

64-bit machine: C:\Program Files (x86)\D-Tools\SIX

32-bit machine: C:\Program Files\D-Tools\SIX

 

Also, you might want to submit a "false positive" to your antivirus software. Please consult your antivirus documentation for how to do this.

Contact Support

 

If you cannot resolve this issue, please open a Support Ticket.

Last modified
10:41, 1 May 2014

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