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Mobile Install Is Not a Part of Your License

Issue

 

When you upgrade to SI 2015 and attempt to access Mobile Install you get the following message:

 

 

 

 

The SI feature "Mobile Install" is not a part fo your license. You need to purchase this feature in order to perform this operation.

 

When you click the Buy Mobile Install Seats link you are directed to our webpage but you see that you do have Mobile Install licenses available to you:

 

licenses_available.png

 

Resolution

 

 

Re-register SI 2015. From an SI 2015 client click Start->Help->Register:

 

 

Click the [Register] button: 

 

 

 

You will then see that your registration has been updated to include your Mobile Install licenses:

 

registration_info.png

 

Contact Support

 

If you cannot resolve this issue, please open a Support Ticket.

Last modified
19:30, 1 Mar 2015

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