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Error "Access is Denied" When Checking for Updates

Symptoms

 

When checking for updates on an SI 2015 Client, you get the following "Access is denied" message:

 

Access is denied.png

 

The message will appear when you click Start > Help > Check for Updates, and is due to a Windows permission issue.

Resolution

 

Close SI 2015 Client, then right-click on the icon and select "Run as administrator".

 

Run as admin.png

 

Then, run Check for Updates again. The update screen should pop up for you to complete the update.

Contact Support

 

If you cannot resolve this issue, please open a Support Ticket.

Last modified
09:33, 7 Oct 2015

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