Home > SI 2016 Documentation > Knowledge Base > Visio Rack Shape Looks Weird

Visio Rack Shape Looks Weird

Symptoms

 

You drag a rack to an Elevation page in Visio and it looks like this:

File:SIX_Guide/007_Projects/Troubleshooting-Projects/Visio_Rack_Shape_Looks_Weird/visio_rack_no_rack_units.jpg

Resolution

 

This is caused by the Rack Units field for that Product being null or incorrect.

 

  1. Double-click the rack shape to open the Edit Product form. Click the Specifications tab and fill in the Rack Units field:

 

 

  1. [Save and Close] the Product and the rack shape in Visio will look as expected:

 

File:SIX_Guide/007_Projects/Troubleshooting-Projects/Visio_Rack_Shape_Looks_Weird/visio_rack_w_rack_units.jpg

Remarks

 

If you don't know the rack units off hand, you might be able to find that info in one of the Description fields for the Product:

 

 

You can also search the web for the specs on the rack:

 

google_search.png

Contact Support

 

If you cannot resolve this issue, please open a Support Ticket.

Last modified
13:52, 7 Apr 2016

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