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Visio/AutoCAD not Linked to SI 2016

Symptoms

 

 

You open a Visio or AutoCAD file in SI 2016 and none of the "SI 2016" stuff loads, e.g. no Project Editor or D-Tools SI 2016 Shapes window open.

Resolution

 

This is likely due to Visio or AutoCAD having been installed after the SI 2016 Client was installed, so our Add-Ins for these could not be loaded.

 

To fix, open SI 2016 and then got to Start->Setup->Control Panel:

 

 

Under the Drawing Add-Ins Manager section, run the appropriate function for your Visio, either 32-bit or 64-bit. In most cases, Visio will be installed as 32-bit.

 

 

When you run this file it will open the following interface:

 

 

You will get a confirmation message:

 

Contact Support

 

If you cannot resolve this issue, please open a Support Ticket.

Last modified
14:31, 22 Aug 2016

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